The main responsibility of this Department is to render effective and efficient accounting and financial services to the Town of Rehoboth in line with its mission of “providing innovative financial solutions for optimal client satisfaction”.
The Department consists of the following divisions:
- Credit Control, Debtors & Revenue
- Creditors & Expenditure
- Fleet Management
- Procurement
- Information Technology
Accounts
- Scrutinise your account regularly and report any discrepancies to our customer care division as soon as possible.
- Keep your receipts in a safe place for future reference.
- Read our monthly newsletter, as it contains important information.
- Municipal services rendered by the Town Council of Rehoboth are regulated by the Local Authorities Act 23 of 1993 as Amended.
- The annual tariffs implemented by Rehoboth Town Council are approved by means of the Government Gazette. The current financial year tariffs were approved in Government Gazette 7648.
- The tariffs for basic municipal services are as follows:
| PENSIONER | NON-PENSIONER | BUSINESS | GOVERNMENT | INDUSTRIAL | |||
| SMALL | MEDIUM | LARGE | |||||
| WATER | – | 107,00 | 534,62 | 665,28 | 984,38 | 1 304,10 | 1 304,10 |
| FIRE BRIGADE | 3,00 | 3,00 | 12,00 | 12,00 | 12,00 | 12,00 | 12,00 |
| REFUSE | 60,00 | 60,00 | 250,00 | 500,00 | 900,00 | 1 210,00 | 900,00 |
| SEWERAGE | – | 103,95 | 404,25 | 606,38 | 693,00 | 1 732,50 | 866,25 |
| TOTAL | 63,00 | 273,95 | 1 200,87 | 1 783,66 | 2 589,38 | 4 258,60 | 3 082,35 |
- Customer Care is there to:
- Provide public assistance;
- Perform the calculations on final consumption charges, over/under charges;
- To verify customer master records; and
- Other customer care related matters.
- Customers are urged to visit the customer care consultants first when they visit the Finance Department. This is the first stage of verifying and resolving municipal service enquiries or challenges you may have on your municipal account.
- Our customer service consultants will always honour our customer service charter.
Credit Control
- Credit Control is there to:
- Regulate the disconnection and reconnection of services to properties within the Local Authority Area;
- Provide public assistance with regard to municipal services which have been disconnected;
- Assist the public with arrangements and the reconnection of services;
- To execute the credit control and other related policies within the council;
- To resolve enquiries related to municipal accounts; and
- Other credit control related matters.
- Customers are urged to visit the credit controllers for assistance with disconnected services when they visit the Finance Department. This is the second stage of verifying and resolving municipal service enquiries or challenges you may have on your municipal account.
- Our credit controllers will always honour our customer service charter.
Payments
- Municipal service accounts are mailed by the 25th day of each month. If you have not received your account by the 5th day of the following month, please contact our customer care consultants immediately on 062 521818. Residents are been encouraged to provide their email addresses, so they receive electronic statements.
- Your account must be paid no later than the 15th day of the month following the month in which the account was rendered. If the 15th day is not a working day, the next working day will be the last day for payment. Please pay your account as early as possible to avoid the long queues at the month-end and on the last day for payment.
- If your account is not settled by the due date, your electricity supply will be disconnected without further notice. Electricity supply will be restored against payment of reconnection and late fees. On the 15th unpaid accounts are charged interest apart from disconnection.
- Customer Care | 062 521818
Email: info@rtc.org.na
- Customer Care | 062 521818
- Credit Control 062 521841
- Debtors & Revenue 062 521824
- Creditors & Expenditure 062 521833
- Procurement 062 521807
- Fleet 062 521821
Payment Options
- The Rehoboth Town Council offers the following payment options in addition to payments made in the cash halls:
- Over the counter payment at any First National Bank branch. A copy of the municipal account being settled is required for this payment option.
- Payment can be made at any Nampost offices countrywide. A copy of the municipal account being settled is required for this payment option.
- Internet payments can be made through all commercial banks in Namibia.
- Payments can be made at ATMs of First National Bank clients only.
- NOTE: Pre-paid electricity units can be obtained from the different AVM purchasing points, at any FNB ATM and through your online banking application.
- At the Ordinary Council Meeting (OCM) the council resolved that prepaid meters are compulsory for all residents.
- The Council has procured prepaid meters and is urging all residents to apply for their prepaid meters.
- The Council has also made provision for residents to pay off the prepaid meters over a period of 12 months. The process is as follows:
- On the date of application, the customer is required to pay a deposit of N$500 and complete the necessary application form:
- The customer is then afforded the opportunity to repay the outstanding amount over a period of 12 months
- The tariff for the prepaid meters are:
- Pensioners: N$ 3200.00
- Non-Pensioners N$ 3200.00
- Businesses: N$ 3500.00
- The following documents will be required on the date of applying for a prepaid meter:
- Your most recent municipal account;
- The title deed of the property and
- The owner’s identification document.
- Note: These tariffs are applicable from 1 October 2021 as per the gazetted tariffs (Government Gazette 7648) for the financial year 2021 / 2022.
- If there is an outstanding debt on your municipal account please ensure that you visit the credit control, pay the necessary deposit of 30% / 50%, etc depending on the number of times you have made an arrangement before visiting the procurement officer for the application for a prepaid meter.
- The Council has also made provision for residents to pay off the prepaid meters over a period of 12 months. The process is as follows:
Fleet / Transport Division
- The fleet/transport division is responsible for purchasing and maintaining vehicles, registering and licensing vehicles, disposing of redundant vehicles and finding ways to cut costs and maximize profits to the benefit of the Rehoboth Community.
- Rehoboth Town Council is in the process of disposing of redundant vehicles as per the Council resolution RTC15/31/03/2012/2ndOCM.
- Rehoboth Town Council is in the process of procuring new vehicles through the Council resolution RTC15/31/03/2012/2ndOCM.
- The community is urged to report any misuse of Council vehicles and to support the Council in safeguarding the assets of the Town.
- Enquiries on fleet and transport-related matters can be addressed to the transport officer by email: nelr@rtc.org.na or telephone: 062 521821.
PLEASE NOTE THAT THE APPROVED TARIFFS FOR THE CURRENT FINANCIAL YEAR ARE PUBLISHED IN THE GOVERNMENT GAZETTE 7648 AND CAN BE DOWNLOADED FROM GOOGLE.